Frequently Asked Questions
Everything you need to know about shopping with Pouf
How do I determine my size at Pouf?
We provide a detailed size guide on every product page. Since our cuts vary between tailored and oversized styles, we recommend checking your measurements against our chart to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner.
Where are Pouf garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are produced in certified factories that prioritize fair wages and sustainable textile practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Affirm.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.